FAQs

What is the shipping cost?

Shipping cost can be calculated from the shopping cart.

Do the prices include taxes?

Thanks to commerce agreements between Israel and most countries, products made in Israel are exempt of import taxes. We include a declaration of origin in the invoice that you will receive by email. All prices on our web site exclude VAT and we don't charge any taxes. When the product is delivered VAT may be charged by the customs in your country, just as if you had bought it locally.

If you can provide us with a company VAT number (VIES) we can ship to most European countries through Germany and in this case you will not have to pay VAT. Unfortunately we can't provide this service to German customers.

Which payment methods do you accept?

We accept credit cards (Visa, Mastercard, and Diners), bank transfers, and Paypal. Please note that if your paypal account currency is different than the currency of your order Paypal will charge you around 4% for the currency conversion. We therefor recommend credit card or bank transfers payments.

How do I specify the voltage?

Our products can be set to work as 110-120V or 220-240V. If you don't specify anything, the voltage will be set according to the voltage in your country. If you require different voltage please specify it in your order.

Is it possible to change the voltage?

In most cases yes, but it requires opening the case, some soldering, and change of the specifications label at the back of the unit.

Are the cables directional?

No, the cables are not directional, but it is a good practice to keep them at the same direction.

Which cables are included?

The interconnects which are included with each product are described at the bottom of each product page. Power cords are not included.

Which power cord do you recommend?

Thanks to the high effectiveness of our regulators in noise filtering our products are usually less sensitive to power cords. In most cases simple cords can be used. Some people reported improvements while using high quality power cords, while others reported absolutely no effect. Results may vary according to the rest of your system, so our recommendation is to experiment.